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Cancellation & Refund Policy
Check our Cancellation & Refund Policy for terms and service resolutions.
Cancellation Policy
A. Customer-Initiated Cancellations
Before Pickup: If a customer cancels a booking before the
assigned service partner picks up the shipment, a full refund will be
processed.
After Pickup: Cancellations after the shipment has been
picked up are not allowed, and no refund will be issued.
B. Excessive Cancellations
If a customer cancels more than 5 bookings in a single day, CourierDost
reserves the right to temporarily or permanently suspend their account from
the platform.
Refund Policy
Refunds are only applicable when a booking is cancelled before pickup as per
the above guidelines.
In case of any service failure by the Service Partners (e.g., non-pickup,
non-delivery), refund eligibility will be determined after an investigation.
Approved refunds will be processed within 5-7 business days to the original
payment method or as CourierDost credits for future use.
Refund decisions made by CourierDost are final and binding.
Changes to this Policy
CourierDost reserves the right to modify, update, or change this refund and
cancellation policy at any time. Continued use of the platform signifies
acceptance of the updated terms.