Introduction
This document outlines the terms and conditions ("Terms") governing the
relationship between CourierDost ("Platform") and Service Partners ("SP’s")
who choose to partner with the Platform to offer their logistics services to
end-users. By agreeing to these terms, SP’s acknowledge and agree to be bound
by all of the provisions herein.
Scope of Services
SP’s agree to provide courier services to end-users through the CourierDost
platform, adhering to the delivery standards and service levels as defined by
CourierDost. Services may include but are not limited to:
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Pick-up and delivery of documents/ parcels (various sizes and weights).
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Providing docket numbers with real-time tracking and updates on shipment
status.
- Handling cash on delivery (COD) payments, if applicable.
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Providing seamless customer support for delivery-related
inquiries/escalations.
Responsibilities of SP’s
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Service Quality:
- Ensure timely and reliable delivery of all documents and parcels.
- Maintain high standards of customer service and professionalism.
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Comply with all applicable laws and regulations, including
transportation regulations.
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Use appropriate packaging and handling methods to prevent damage to
parcels.
- Resolve customer complaints and issues promptly and efficiently.
Rate Quotation
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Response Time: SP’s must provide a rate quote within
[Specific Timeframe, e.g., 5 minutes] of receiving an order notification on
the CourierDost app.
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Rate Validity: The quoted rate is valid for [Specific
Duration, e.g., 24 hours] unless otherwise agreed upon.
Pickup Obligations
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Pickup Window: Upon confirmation of a pickup request from
the customer, the SP’s is obligated to collect the shipment within [Specific
Timeframe] from the time of confirmation.
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Delay Notification: In case of unavoidable delays, the SP’s
must immediately notify the customer through the CourierDost app or by
phone, providing an estimated time of arrival.
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Customer Communication: Unnecessary or frequent contact
with customers is prohibited.
Prohibition on Additional Charges
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No Hidden Costs: SP’s shall not solicit or accept any
additional charges or payments from the customer beyond the agreed-upon
price.
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Transparent Pricing: All charges must be clearly
communicated to the customer upfront.
Uniform and Identification
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Uniform Requirement: The field representative must wear the
provided CourierDost uniform and carry valid government-issued
identification.
Weight Verification Protocol
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Customer Presence: All weight verifications must be
conducted in the presence of the customer.
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Weight Adjustment: Any weight adjustments must be recorded
in the CourierDost application with the customer's acknowledgment.
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Equipment: SP’s are required to carry a calibrated portable
weighing scale and a measuring tape.
Weight Change Restrictions
Once the shipment is picked up and the weight is recorded in the CourierDost
application, no changes to the weight shall be permitted.
Shipment Content Responsibility
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Inspection: SP’s are responsible for inspecting the
shipment contents at the time of pickup.
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Liability: CourierDost shall not be liable for any damages,
delays, or legal issues arising from prohibited items.
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Prohibited Items:
View List of Prohibited Items
Third-Party Tracking Updates
SP’s must update the tracking number within the CourierDost application when
handing over a shipment to a third-party carrier.
Regular Tracking Updates
SP’s must provide periodic tracking updates for shipments through the
CourierDost application.
Payment Terms
Payment will be released in phases based on successful pickup and delivery
confirmation.
Penalties for Damage or Loss
Vendors must settle claims for shipment damage or loss within 48 to 72 working
hours.
Acknowledgment and Acceptance
By agreeing to these terms and conditions, the SP’s acknowledges and accepts
all responsibilities outlined herein.
Amendments
CourierDost reserves the right to amend these terms and conditions from time
to time.
